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Callowhill Shift Supervisor

We're seeking experienced, motivated, and psyched individuals to join The Cliffs team as Shift Supervisors! Shift Supervisors play a key role in running the day to day aspects of the gym. They are responsible for supervising staff and working with members/guests.

Shift Supervisors help foster and grow our climbing community. They are team players who are proactive, passionate and motivating to fellow staff. They can utilize staff effectively and still be cool and fun to work with! 

Job responsibilities include (but aren't limited to): 

  • Providing the highest level of customer service to members + guests 
  • Greeting guests in a friendly + professional manner 
  • Maintaining a clean and welcoming facility 
  • Ability to stay calm + composed in all situations, including situations involving the safety of our guests 
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows operational policies and procedures, including those for cash handling, closing reports, and safety and security. 
  • Manage retail, instruction, climbing assistants, teams, events, front desk and related operations of the climbing gym, working closely with the Gym Director and Assistant Director.
  • Ensure communication to staff on current/upcoming events, policy changes, facility updates, etc
  • Assisting with staff development and training

Additional requirements 

  • Must be available most weekends 
  • Minimum 15 hours of availability per week 
  • Must have Saturday and Sunday availability 
  • Must have weekday closing availability 5PM - 11:30PM 
  • Available during major holidays and major events hosted by The Cliffs 


  • Experience as a key holder in a climbing gym or retail setting 
  • Comfortable with and effective at making on-the-fly decisions to keep the gym running smoothly 
  • Detail-oriented; ability to complete closing reports and injury reports with accuracy 
  • Ability to address staffing issues in the moment 
  • Excellent interpersonal skills including verbal and written communication skills, and the ability to lead and work as a team 
  • A team leader who can utilize staff effectively and still be cool and fun to work with! 
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